Although open to any form of cooperation, the most common types of agreements we offer to our customers are:
With the FTE model, we determine together how many full-time equivalent employees are required to support an application, and base the contract on a per-FTE basis hourly or daily rate. As our client needs change, or the productivity of the staff increases or decreases, the number of FTEs can be increased or decreased. It is a "pay-as-you-go" type model.
With this model, we first decide what the best SLA for a particular application should be. We then quote a price for meeting that SLA, and sign a contract oriented around that SLA. It is a "shared-risk-and-reward" type model.
In this case, we will build and manage a team fully dedicated to performing a given task (development, localization, BPO, etc.) for an extended period of time. However, the client retains the right to take over the operation ("transfer") at any time based on certain conditions.
